RCI can adopt the six-sigma problem solving approach separately for each program. That way each program can have the highest chance for success. Starting with the mission statement for each program, RCI needs to specifically define the goals that each program has per quarter and year. Then after defining the goals, define the how those goals are measured, how they are going to be monitored, and how they will be analyzed. From here RCI needs to focus on where the data says they can improve and what areas need more control. One of the largest complaints for the LHS (love home swap) program was the member system. There wasn’t a solid system in place to reduce the risk of issues when screening swaps. This can be fixed by a better system, more communication between members and LHS, and training of members and LHS teams.
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